Refund policy

We hope you love your HER AIR purchase. If for any reason you are not fully satisfied, we’re here to help.

You may request a return within 14 days of receiving your order, in accordance with EU consumer protection laws.

To be eligible for a return:

• Items must be unused, unworn, and in their original condition
• Products must be returned in original packaging
• Proof of purchase is required

Non-returnable items:

• Digital products
• Gift cards
• Items purchased on sale or marked as final sale

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within a reasonable timeframe.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

To initiate a return, please contact us at: herair.line@gmail.com